So you’ll end up paying back the whole amount borrowed. However, the full amount of advance payments need to be repaid out of future Universal Credit payments.

Then offer to make a claim for Universal Credit and apply for an advance payment on your behalf – taking some of this money as their fee. They might ask for your ID and bank details. Many of the scammers have convincing websites, with government logos and testimonials.

You might be called by someone claiming to work for Jobcentre Plus, or contacted through social media ads. You can find free digital skills support in your area at National Careers Service Opens in a new window or, call 0800 100 900.įind out more about free online courses to help beginners develop digital skills at Learn My Way.com Opens in a new windowīenefit claimants are being targeted by scammers offering low-cost loans or grants from the government. If you’re new to computers or haven’t felt confident about using them in the past, now is a good time to start building your confidence and knowledge. You can also ask the Citizens Advice Help to Claim service to help you fill out the form online. They can also help you get all the paperwork you need together. Many jobcentres now offer extra support for people who are struggling to claim online. If you don’t have access to a computer at home, you might be able to use one for free at: Any delays can mean you have to wait longer. There’s then a five-week wait for your first payment. This is because your claim won’t start until you’ve sent your online form. If you’re worried about using a computer to make your claim, it’s important you get help.

It's affecting me